Welcome to www.roberthalf.com/ca (the “Site”). This website privacy policy (“Privacy Policy”) describes how Robert Half Canada Inc. and its affiliates (“we” or “Robert Half”) may collect, use and disclose information about you through your use of the Site or as a result of that use.
BEFORE USING OUR SITE OR PROVIDING INFORMATION TO US, PLEASE CAREFULLY REVIEW THIS PRIVACY POLICY. BY USING OUR SITE, INCLUDING REGISTERING FOR AN ACCOUNT OR EXPRESSING INTEREST IN A JOB OR ACCESSING OUR SITE, YOU CONSENT TO ROBERT HALF COLLECTING, USING, AND DISCLOSING YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, AS REVISED FROM TIME TO TIME. IF YOU DO NOT ACCEPT AND CONSENT TO BE BOUND BY THESE TERMS, THEN YOU MUST NOT USE OR ACCESS THE SITE.
Robert Half’s Global Privacy Officer is responsible for our compliance with this Policy. As part of this responsibility, our Global Privacy Officer ensures that we have established and implemented data governance and privacy policies and practices regarding the protection of personal information and that this is supported by a team of information security and data privacy professionals with roles and responsibilities dedicated to each stage of the lifecycle of the personal information we process. The Privacy Officer may be contacted as described in the “Contact Us” section below.
We may collect several types of information about you, including:
Personal information:
We may collect personal information through your use of the Site or any services we provide to you, including when you register on our Site, use interactive features such as message boards or other communications functionality, subscribe to receive our communications, update your account information, respond to surveys and questionnaires, rate or review services, contact us with questions or comments, connect with us through social networks, submit user generated content, or participate in our online forums, promotions and social media platforms.
The personal information we may collect includes your name and contact information (email, address and phone number), job search criteria and preferences, employment experience, educational history, skills, reference information, background information, other information contained in your resume or other employment and career-related information that you provide, comments and materials you submit through interactive features such as message boards or other communications functionality, and any login ID or email address and password created by you.
We may collect information that is publicly available or provided by third parties. For example, we may collect certain information that is posted on social media sites, blogs and other websites. We may also purchase or obtain e-mail lists, customer leads and other data sources from third parties for our advertising and marketing purposes.
Device information we collect through our Site includes:
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to configure the Site properly for you and so that you can have a positive user experience.
Using cookies: Cookies are pieces of information that we may store on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, registrations, submissions, demographics, information requests, language preferences, and other traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about your use of the Site to enhance its functionality, to understand how it is used, and to assist us with resolving questions about it. We may also use cookies and other technologies in online advertising campaigns to track responses to our ads.
If you do not want information collected through the use of cookies, most browsers allow you to automatically decline most cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Site.
Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of Site users and email recipients, market our services to you, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.
Analytics: We use third-party analytics providers such as Google Analytics, Inspectlet, and Marin Software on the Site. Google Analytics uses cookies and similar technologies to collect and analyze information about use of our services and to report on activities and trends. Google Analytics may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to http://www.google.com/policies/privacy/partners/, and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. We have also engaged Inspectlet to analyze the activities of visitors to this Site, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to personal information of visitors to this Site. You can opt-out by downloading Inspectlet’s opt-out browser add-on, available at: https://www.inspectlet.com/optout. We also utilize the services of Marin Software and the tool Marin Tracker which allows Robert Half to track our conversion metrics. To opt out, please visit: http://www.marinsoftware.com/privacy/marin-tracker-opt-out
IP Address: Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as routing visitors to the appropriate website for the visitor’s country, calculating usage levels, diagnosing server problems, and administering the Site. We may also derive your approximate location from your IP Address. If you accessed the Site using a mobile device like a smartphone, we may also collect your phone’s unique device ID and other similar mobile device data.
We may use the information we collect about you for purposes such as:
To register you with the Site;
To provide you with information regarding employment opportunities and career-related information. For instance, if you submitted a resume/CV for a particular client job vacancy or submitted other information to us indicating interest in our work-finding services, we may send you automated emails showing other, similar vacancies for your consideration based upon the information that you submitted to us*;
To provide you with information or services that you request. For instance, we may send you job alert emails matching your indicated job search criteria and preferences, and we may send you emails with client job vacancies that our recruitment consultants feel you may be interested in based upon the information that you submitted to us*;
To communicate with you about our services or your use of our Site;
To distribute comments and other content you provide on message boards or other communications functionality associated with the Site to other users of those message boards or other communications functionality;
To administer and improve our services or Site, and to tailor them to your usage or preferences;
To protect the Site against online threats such as spam bots and malware;
To conduct research and analysis;
To enforce the terms of use of our Site or otherwise manage our business;
To comply with legal and regulatory requirements; and
If you have provided an express consent, or if we have an implied consent or an exemption under Canada’s Anti-Spam Legislation, and if you have not opted-out of receiving such communications, to send you automated emails, text messages, or other communications containing promotional messaging. You can opt-out of receiving promotional messages by following the instructions contained in the communication or by contacting us as indicated under the heading “Contact Us”.
We and other parties may display behaviorally retargeted advertising to you across the Internet based on your use of our Site. For more information, see the discussion below under the heading “Retargeting”.
* In providing job placements and our work-finding services, please note that we may use your information as part of an automated solution to assess your suitability as a candidate for particular job vacancies and for the purpose of considering your suitability for other, similar job vacancies. Our success is dependent on efficiently matching candidates to clients’ vacancies. In this context, we use an automated solution powered by an artificial intelligence (AI) platform. This AI platform may be provided by a third-party service provider outside of Canada (where laws protecting your personal information may not be as stringent as they are in your location, and where local courts and authorities may be able to access your information pursuant to local laws), as this would assist in our efforts to perform the search and match of proposed candidates with client job vacancies more efficiently. The benefit of the search and match capability of an AI tool is that it supports our recruitment consultants’ efforts to search more resumes/CV’s and match your information against clients’ job vacancies much faster and to notify you in a more timely manner of client job vacancies that may be a good fit for you. Our recruitment consultants are presented with a list of proposed candidates that are potentially suitable for a client’s job vacancy but it does not lead to automated decision-making. Our recruitment consultants decide which candidates to shortlist for a specific client’s job, based on their expertise, knowledge of the job market, insight into the client’s business and requirements for the role, candidate discussions and other relevant criteria. Clients (through their own hiring personnel) decide which candidates to select for interview (if any). Our clients’ hiring personnel (not our AI tool) make the final decision on which candidate to select (if any) and ultimately whether to proceed to hire/engage/employ the candidate.
If you object to the processing of your personal data by our AI tool, our recruitment consultants will continue to provide work-finding services using other methods to search for job opportunities for you. The personal information of candidates who are not actively seeking a job or who object the processing of their personal data by AI will be deleted by our AI service provider.
We may disclose your information to prospective employers who have indicated an interest in receiving information from job applicants.
If you use interactive features such as message boards or other communications functionality, then we may disclose the information you submit through such features or functionality with the other users of such message boards or other communications functionality.
From time to time, we may share your personal information with our affiliates, service providers, other third party business partners (and their service providers), such as in the following circumstances:
To conduct research and/or analysis regarding products, consumers and other matters;
To allow us to better understand your interests, activities, demographics and profile; or
To prevent such parties from sending promotional messages on our behalf to people who have asked us to not send such messages.
We rely on third party service providers to perform a variety of services on our behalf, and we may disclose your personal information to such service providers. We will require these parties to maintain the confidentiality of your personal information, and will not authorize them to use the personal information we provide for their direct marketing purposes unless we have explicitly given you the option to opt-in or opt-out of such disclosure.
Additionally, we will use and disclose personal information we believe to be permitted, necessary or appropriate: (a) under applicable law, including laws of jurisdictions outside Canada; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside Canada; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may share, with third parties, aggregated, statistical, or anonymous information that does not identify you.
We also may disclose or transfer information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
This site is protected by the reCAPTCHA service and your use of reCAPTCHA on the Site is subject to the Google Inc. (“Google”) Terms and Privacy Policy. We use the reCAPTCHA service provided by Google to protect the Site and your submissions via internet submission forms on this Site. reCAPTCHA checks if you are a person in order to prevent certain Site functions from being abused. This plugin query includes the sending of IP address and other data such as your device data, cookies placed on your device (such as from Google), language and date information, installed plug-ins, and javascript objects which the reCAPTCHA service uses to evaluate your use of the Site. By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you do not agree, then do not use or access this Site.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Site links. The inclusion of a link or reference on the Site does not imply any endorsement of the linked site or referenced service by us or by our affiliates. We encourage you to read the privacy statement of every site you visit or interact with.
We use reasonable organizational, technical and administrative measures intended to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
The Site is not directed to individuals under the age of eighteen (18) and, we do not knowingly collect personal information from individuals under 18.
The Site is controlled and operated by us from the United States and, to the extent permitted at law, is not intended to subject us to the laws of any jurisdiction other than those of Canada and the United States. The information we obtain from you through your use of the Site and your interaction with us may be stored in hard copy within your file, or electronically on secure data servers in the United States or cloud storage, in which case, you understand that this information may be available to local government authorities under lawful orders and laws applicable in foreign jurisdictions.
Please note that the websites we operate in jurisdictions other than Canada are governed by separate privacy policies linked to those websites.
Because we operate globally, your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Site, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
We will retain personal information for the period necessary to fulfill the purposes outlined in this Policy or otherwise identified to you, unless a longer retention period is required or allowed by law.
If you have created an online account on the Site and would like to update the personal information you have provided to us, you can access your account on the Site to view and make changes or corrections to your personal information.
You may also contact us using the methods described below under the heading “Contact Us” to update your information, to request access to your information, or to request that necessary corrections be made to your information. Where applicable, as authorized or required by law, we will try to comply with your request as soon as reasonably practicable. We may require that you put your request in writing, and that you provide proof of your identify.
Quebec Residents
If you are a Quebec, Canada resident, you have the right, subject to certain exceptions detailed in Articles 37 through 40 of the Civil Code, Bill 64/Law 25, and other applicable laws and regulations, to:
withdraw consent for the processing of your Personal Information;
request access to your Personal Information, including information about specific pieces of Personal Information we have collected about you;
request that a person carrying on an enterprise cease disseminating your Personal Information or to de-index any hyperlink attached to his name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order;
request deletion of your Personal Information; however, to the extent permitted by applicable law, we may be required to retain some of your Personal Information, and certain Personal Information is strictly necessary for us to fulfill the purposes described in this Policy;
if we maintain any inaccurate, incomplete, or equivocal information about you or if collecting, communicating, or keeping it are not authorized by law, request that the information be rectified; and
for sensitive Personal Information that we collect, request that we limit our use of your sensitive Personal Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods or services and as otherwise authorized under applicable laws.
Exercising Your Quebec Privacy Rights. If you are a resident of Quebec and would like to exercise these or other related rights you may have, you may do so in the following ways:
You may submit your request online by clicking the following link and filling out the form provided: Canadian Privacy Request Form
You may call us toll-free at 1 (800) 803-9336 and let us know via email at [email protected]
If you have any issues or concerns, we can also be contacted as described in the “Contact Us” section below.
You will not receive discriminatory treatment for exercising any privacy rights you may have under applicable law. In order to verify your request, you will need to provide your legal first and last name, email address you use to correspond with Robert Half, your relationship with Robert Half, and the province in which you currently reside. If you are submitting your request via the online form, after you submit the form, you will need to verify your email by clicking on a “Confirm Email” button in the verification email we will send you. If you authorize an agent to make an access or deletion request on your behalf, please have the authorized agent call the toll-free number at 1 (800) 803-9336 because Robert Half will need to verify the authorization before processing the request. The authorized agent will need to submit documentation evidencing your authorization of this agent to make the request and the authorized agent will need to verify their identity with Robert Half.
The “Last Updated” line at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.
Any question, complaint or comment you may have with respect to personal information, and any request to access or correct your personal information, may be sent by mail or email using the following contact information:
Mailing Address:
Global Privacy Officer
Robert Half Canada Inc.
2884 Sand Hill Road
Suite 200
Menlo Park, CA 94025, USA
Email Address: [email protected]
